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Have a question, found a bug, or need help with a subscription? Email us and we'll get back to you, usually within 1-2 business days.
Email Swaddle supportHow do I use Swaddle?
Open the app, tap the listen button, and hold your iPhone near your crying baby. Swaddle listens for a few seconds, then shows the most likely reason for the cry along with calm, step-by-step ways to soothe.
Is my baby's cry recorded or uploaded?
No. The analysis runs entirely on your device. The audio is never recorded, stored, or sent anywhere. See our Privacy Policy for details.
Why does Swaddle need microphone access?
The microphone is used only to listen to and analyze the cry in the moment, on your device. Without it, the core feature can't work.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → [your name] → Subscriptions, choose Swaddle, and update or cancel there. Deleting the app does not cancel a subscription.
How do I restore a purchase?
On the paywall screen, tap Restore to recover an active subscription on a new device or after reinstalling.
Is Swaddle medical advice?
No. Swaddle offers supportive guidance and is not a medical device. If your baby seems unwell, always contact your pediatrician.